The Hair Coven · Safety Bay
The Covens Code
Every appointment at The Hair Coven is a small ritual of care. Your time, your transformation, and your lived-in blondes service are held in a calm space. These policies protect that experience for you and our team at this hair salon in Safety Bay. By booking with us, you are agreeing to these terms under Australian Consumer Law.
Booking Confirmation
Your appointment is confirmed by SMS. We send a reminder 48 hours before your visit, and all we ask is that you reply to confirm. If we do not hear back, we may need to release your appointment so someone else can visit our hair salon in Safety Bay, and any deposit paid may be forfeited. Please keep your mobile number current with us.
Deposits
A non-refundable deposit is required for all services at The Hair Coven inSafety Bay. Your deposit holds your session time and covers the consultation, ordering, and preparation happening behind the scenes. It is applied to your total and cannot be transferred between clients.
Cancellations and Rescheduling
Life happens, and we understand that. If you need to cancel or reschedule, we ask for 24 hours notice. Changes made inside that window may mean your deposit is forfeited, including illness or personal emergencies. A new deposit will secure your next booking at our boutique hair salon in Safety Bay so we can continue our ritual together.
No Shows
If an appointment is missed without notice, it is considered a no show and may be charged up to 100% of the fee. Future bookings may be paused until any outstanding fees are settled comfortably.
Pricing and Consultations
Every price listed is a starting point. Your final price is confirmed at consultation and can shift with hair length, thickness, and density, the final cost reflects the time and product needed. Additional charges may apply if the work involved exceeds the original booking.
Booking the Right Service
Selecting the appropriate treatment ensures we dedicate enough time to your locks. If a booking is inaccurate, we reserve the right to modify or move your visit to maintain our high standards of care.
Payments
Full payment is due on the day of your service. We accept cash, EFTPOS, and Bank Transfer
Patch Testing
Patch testing is available on request, and we are happy to arrange one. If you choose to skip it, you accept the risks, and we cannot be held liable for reactions where a patch test was declined
Refunds and Redos
To the extent allowed under Australian Consumer Law, we do not offer refunds. If a colour or style has not been carried out with due care, we will make it right with a redo at our discretion. Redo requests must reach us within 48 hours and depend on proper aftercare and disclosure of your full hair history.
Health, Age and Consent
For your safety, please let us know about pregnancy, allergies, or scalp concerns. Guests under 18 are warmly welcome at our hair salon in Safety Bay with a parent or guardian present for the consultation and to give consent for the service and any media captured.
The Hair Coven · Safety Bay